Privacy Policy

This is the Privacy Policy of Antos B.V. (hereafter: ‘Antos, ‘we’ or ‘us’). Please carefully read the following Privacy Policy before using: www.antos.eu, all related websites, products and services (the “Site”). Your security and privacy are very important to Antos. Like man’s best friend, we have got your back. That is why we put a lot of care into the processing and protection of your personal data. You can read how your data is protected and used in the Privacy Policy. This happens in accordance with the provisions in the applicable privacy law (including the General Data Protection Regulation). We are very careful with what we do with your information.

This Privacy Policy describes how Antos collects and uses the personal information you provide to us on our Site. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

1. Personal data

We collect personal information from you to provide an efficient, meaningful and customised experience for you on the Site. In order to get your dog chews and cat treats to you, or through your use of our websites or where we communicate with you (e.g. by telephone, post, or email), we may collect and process the following information about you:

your contact information (e.g. name, gender, e-mail address, address and phone number);
your company details (e.g. name, invoice/delivery address, VAT-number, e-mail address and phone number);
your billing information such as IBAN number and BIC/SWIFT code;
where you have registered an user account with us, your user name, account number and password;
your communication and shopping preferences and interests, such as product wish lists, order history and marketing preferences;
your browsing and shopping activities;
feedback and responses;
information about your device (e.g. IP address, operating system and browser type);
your location;
correspondence with us;
other personal information (such as suggestions, inquiries, feedback, photographs, messages or other materials) ("User Content") that you post, e-mail, share, reproduce or otherwise make available to us.

We will indicate where any personal information we have requested is mandatory or optional. We will also explain the consequences should you decide not to provide information which we have indicated is mandatory. In some circumstances this may mean we are unable to provide you with a certain service or product.

2. Use of information

We may use your personal information for the following purposes:

to process an order placed via our websites or over the telephone. This enables us to deliver your order at the right address and keep you informed on information concerning your order. We can pass this information on to others (e.g. regarding shipment and delivery). We demand of our partners that they maintain the same level of security as we do.
to respond and/or deal with your request or enquiry;
to administer our websites and personalise content for you;
for internal record keeping;
to provide you with information at your request;
to provide marketing that you have requested or agreed to receive or which we are otherwise lawfully entitled to undertake with you as a customer or prospective customer and provided you have not opted out. Processing and use of your personal data for advertising purposes can be refused at all times;
to record your marketing preferences;
to personalise offers, promotions and advertising (e.g. Our catalogue and Actienieuws) provided to you based on our understanding of your browsing and shopping habits or purchase history;
to register you for certain features on our websites;
to improve our products and services (for example to speed up your searches, recognise you when you return to our websites, respond to your feedback, respond to problems). This information is exclusively used to answer your question as adequately and quickly as possible.

We may also anonymise your personal data and use it for the purposes described above as part of aggregated non personal data for research, statistical and other purposes (such as improving our websites, products and services) or measuring the effectiveness of our advertising.

3. Information sharing

We may share your personal data with third party companies (such as advertising and marketing agencies, software providers and service providers such as transport companies, couriers, customer services and payment services providers) for the purposes set out in this Privacy Policy including for example to complete your order, to facilitate your experience of our websites, enable offers, advertising or other promotional activity or materials about our products and services, respond to your queries and / or to provide you with certain services such as aftercare services.
We may also share your personal data with:

individuals and/or companies within or connected to Antos as required for management, analysis, planning and decision making, including in relation to taking decisions regarding the expansion and promotion of our product and/or service offering, order or customer request fulfillment and for use by those companies for the other purposes described in this policy;
government authorities, law enforcement and regulatory authorities where required or permitted by law and for tax or other purposes;
external parties in response to legal process, and when required to comply with laws, to respond to an emergency or to enforce our agreements, corporate policies and terms of use, or to protect the rights, property or safety of Antos, our employees, agents, customers and others;
parties to whom you authorise Antos to release your personal data; and
other entities (including actual or prospective buyers and our affiliates) in the event that Antos is involved in a bankruptcy, merger, reorganization or sale of any of its group company businesses and/or assets.

If you give us consent then we may share your personal data with our partners or subsidiary companies in order that they can contact you with information, promotions, products, services and offers that may be of interest to you.

4. Processing your personal data

We will only process your personal information where we have a legal basis to do so. The legal basis will depend on the purposes for which we have collected and use your personal information. In almost every case the legal basis will be one of the following:

consent: For example, where you have provided your consent to receive certain marketing from us. You can withdraw your consent at any time, including by clicking on the “unsubscribe” link at the bottom of any marketing email we send you.
performance of a contract with you: For example, where you have purchased goods from us and we need to use your contact details in order to process your order and send the goods to you.
compliance with law: Where we are subject to a legal obligation and need to use your personal information in order to comply with that obligation.

5. Your rights

You have certain rights in relation to your personal information. These include: the right to object to the processing of your information for certain purposes, the right to access your personal information, and the ability to erase, restrict or receive a machine-readable copy of your personal information. We will handle any request to exercise your rights in accordance with applicable law and any relevant legal exemptions. If you wish to exercise any of these rights, please contact us using the contact details below. You may also have the right to complain to a data protection authority if you think we have processed your personal information in a manner which is unlawful or breaches your rights. If you have such concerns we request that you initially contact us (using the contact details below) so that we can investigate, and hopefully resolve your concerns.

6. Use of Cookies

This Site uses Googles Analytics, a web-analysis service that is offered by Google Inc. (“Google”). Google Analytics makes use of cookies to assist the website in analysing how users use the website. Cookies do not endanger the safety of your computer. We may use cookies in order to provide a better service or identify which pages on our website are of special interest. Cookies are small text files of information stored by the Internet browser on your computer's hard drive. The main objective is to identify users and personalise their visit by customising web pages for them, for example by welcoming them by name next time they visit the same website. Functional cookies are used, which are necessary for the correct functioning of the website. The placement of functional cookies does not require permission. The analytical cookies are used to analyse how our website is being used; for example, how often our website is visited, what pages users land on, and which pages receive most clicks. Analytical cookies that do not have a significant impact on privacy do not require permission. Some cookies are served by us, and some are served by third parties who are delivering services on our behalf. You can refuse the use of cookies by selecting the proper settings on your device. How you can do this depends on your internet browser and device. By blocking or deleting cookies used on our website, you may not be able to take full advantage of our services. By making use of our website, you give Google permission to process the information provided in the manner and for the purposes described above.

7. Use of Web Beacons

Our Site contains images known as web beacons and are used along with cookies to compile aggregated statistics to analyze how our Site is used and may be used in some of our emails to let us know which emails and links have been opened by which recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns. We use a third party to gather aggregated information about how you and others use our Site. For example, we will know how many users access a specific page and which links they clicked on. We use this information to understand and optimize how our website is used and also to personalize your user experience.

8. Security

The security of your personal information is important to us. During the use of our Site, you leave behind personal information. We store this information in a safe way, so only authorised staff has access to it. The information is protected by the most advanced software. In addition, we have taken the necessary safety measures and added an extra security layer to protect this information. On top of that, all sensitive information you supply is sent in coded form using the so-called Secured Socket Layer technology (SSL). We follow reasonable and generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

9. A note about children

Our websites are not intended for children under the age of 13 and do not knowingly collect personal information online from visitors of this age group. If a child under 13 submits personal information to us and we learn that the personal information is the information of a child under 13, we will attempt to delete the information as soon as possible. If you believe that we might have any personal information from a child under 13, please contact us using the contact details below.

10. Right to know and delete

We want to communicate with you only if you want to hear from us. You may choose to stop receiving our marketing emails by following the unsubscribe instructions included in these emails, updating your communications preferences in your account on our website or contacting us at the address, telephone number or email address set forth below. Please note however, that as a user of the service, you cannot opt-out of some administrative communications that are reasonably necessary to the service such as invoicing or service notifications. We take steps to ensure that your personal information is retained for only as long as it is necessary for the purpose for which it was collected. After this period it will be deleted or in some cases anonymised. Where we have collected the personal information based on your consent and we have no other lawful basis to continue with that processing, if you subsequently withdraw your consent then we will delete your personal information.

11. Unsubsribing/Opt-out

If you prefer to completely block the Analytics script, you can download an opt-out plugin for Google Analytics here: https://tools.google.com/dlpage/gaoptout. With this plugin, your visit will not be counted in the statistics of all websites that use Google Analytics.

12. Changes to this Privacy Policy

We may update this Privacy Policy at any time. Any changes to this Privacy Policy will be posted on our website. We encourage you to periodically review this Privacy Policy for the latest information. The date this Privacy Policy was last updated appears at the bottom.

13. A note to users outside of the European Union

This site is intended to facilitate the sale of goods and services to customers in the European Union. If you are a non-EU user of the Site, by visiting the Site and providing us with data, you acknowledge and agree that your personal information may be processed for the purposes identified in the Privacy Policy. In addition your personal information may be processed in the country in which it was collected; The Netherlands. By providing your data, you consent to such transfer.

14. Contact

You can contact us about this Privacy Policy by writing or emailing us at:
Antos B.V., Doornepol 9, 5301 LV Zaltbommel, The Netherlands
E-mail: info@antos.nl, Tel. +31 418 541005

This Policy was last updated on January 4, 2021